Refund policy

We’re here to make returns as easy as possible with our 30-day policy, giving you 30 days from receiving your item to request a return.

For a return to be processed, we just ask that the item is in its original condition, unworn or unused, with tags attached and in its original packaging. Please also have your receipt or proof of purchase handy.

To start a return, simply reach out to us at vexeshower@gmail.com, and if your return is approved, we’ll provide instructions for sending back your item. Kindly note that items sent back without a return request won’t be accepted.

If you have any questions about the return process, we’re always happy to help at vexeshower@gmail.com.

Damages and Issues
Please inspect your order upon arrival. If you find any damage, receive the wrong item, or notice any defect, contact us right away so we can resolve it quickly.

Exceptions / Non-returnable Items
Certain items can’t be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (such as beauty products). We also can’t accept returns on hazardous materials, flammable liquids, or gases. If you’re unsure about your item, feel free to reach out with any questions.

We’re also unable to accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get the item you need is to return the original and place a new order for the replacement.

Refunds
Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, it will be issued automatically to your original payment method. Please keep in mind that it may take a little time for your bank or credit card company to process the refund.